Returns & Exchanges

At Sapphire, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. Whether it is a fit issue or a change of heart, we are committed to making your exchange or refund process as effortless as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all garment tags are intact and the packing slip is included.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.